Code of Ethics

The purpose of this charter is to define the ethical and moral values that all Aura Impact experts undertake to respect in the context of their services. It also specifies the deontological framework of the professional practices of all experts, whatever the mode of exercise of their professional activity.

The ambition of this charter is thus to protect the interests of both the experts and the people who consult them.

1. Respect for the right of the individual

Respect for human rights is a fundamental obligation. Therefore, our experts undertake to scrupulously respect national, European and international legislation on the respect of the fundamental rights of persons, and in particular their dignity, their freedom, and their protection.

In this sense, our experts undertake to:

• Exercising their activity with physical and mental respect for the person who consults them, with humanity, benevolence and honesty.

• Carry out their activity with the same professionalism with regard to all persons, regardless of their origin, morals, family situation, ethnic group, nation, religion, sexual orientation, disability, state of health or reputation, in full compliance with the principle of non-discrimination.

• Respect the religious, philosophical and political opinions of the persons who consult them, excluding any form of judgement.

• Carry out their activity in a non-detrimental manner and with the free and informed consent of the person, in total respect of his/her freedom of choice.

• Not take advantage of the potential power of their role, nor create a destabilizing or dependent relationship with the person who consults them

• Exclude any form of religious, political or sectarian proselytism and any sexual abuse.

• Exclude any abuse of power or influence in any field whatsoever (financial, emotional, sexual, religious, political, ideological, etc.).

• Respect the fundamental principle that no one is obliged to reveal anything about themselves.

• Respect the dignity of the individual in all circumstances.

2. Competence

All the services of the experts must be carried out with care and attention, in accordance with the rules of good practice in their field of activity. The service proposed by the expert must above all be carried out in accordance with the needs and interests of the person who consults him/her, and within the limits of their skills and qualifications.

In this sense, our experts undertake to:

• Certify that they have the theoretical and practical skills and qualifications (diplomas, certifications and authorisations) necessary to carry out their activity.

• Certify that their activity is carried out with care and within the limits of their training and skills.
• Use only techniques and tools for which they are qualified for by training and experience.

• Have a multidisciplinary approach to their practice and maintain their skills and knowledge at the highest level by all means (internships, training or other), in order to ensure the maintenance of high standards of competence and optimal and appropriate performance.

• Attest that, in view of the psychological implications of supporting a client, a process of in-depth work on themselves, either completed or in progress, has or has been carried out, which is distinct from their training.

• Refuse any intervention when they know that they do not have the required skills, and redirect the person to a colleague (from their discipline or not) whom they consider more competent for the problem to be treated.

• Explain clearly and explicitly to the person who consults them, the content and modalities of the session.

• Inform the person of the possibilities and limits of their methods, as well as the risks and possible side effects, without promising miraculous results or cures.

• Take the necessary measures to receive the persons consulted in the best possible conditions, particularly in terms of hygiene and safety.

3. Responsibility and good professional practice

Beyond the responsibilities defined by the legislation and the moral duty towards the person who consults him/her, the expert has a professional responsibility, specific to his/her activity. He/she is therefore personally responsible for his/her choices and the direct consequences of his/her actions and professional opinions.

In this sense, our experts undertake to

• Certify that their activity is lawful and not contrary to legal rules and morality.

• To comply with the legal and regulatory obligations in force.

• Accept responsibility for the consequences of their actions and make every effort to ensure that their services are used appropriately.

• Respect intellectual property by citing the sources of tools, techniques, quotes and other means used in their services and claim only ownershiṕ of original resources.

• Refuse any intervention that would put them at odds with the application of this charter.

• Not to substitute themselves to a doctor, nor to interrupt or modify a medical treatment.

• Not to interfere, without a professional reason, in family matters or in the private life of the persons who consult them.

4. Confidentiality and privacy

In the course of his/her work, the expert may have to collect personal information about the person who consults him/her. The expert is subject to professional secrecy and must respect the private life of the persons who consult him/her, except in cases where the law imposes or authorises the revelation of the secret.

In this sense, our experts undertake to:

• Preserve professional secrecy concerning all the information of the persons who consult them.

• Ensure that all the person’s data is protected against unauthorised access.

• Handle all information exchanged during sessions in accordance with the law and the rules of the GDPR.

• Take all necessary precautions to preserve the anonymity of the persons who consult them.

• Not disclose any personal and identifiable information communicated during a session to third parties, including colleagues or the employer, without the informed consent of the person consulting them, and without absolute necessity justified by the endangerment of this person or others. In this case, he shall call upon the competent authorities.

• Ensure the destruction of the notes that are taken during the sessions in case of cessation of their activity.

5. Recourse

Any organisation or individual may contact Aura Impact in the event of non-compliance with any of the rules laid down in this charter, or in the event of a dispute with an expert. You can contact Aura Impact via our Contact form, or on our email address [email protected].

All Aura Impact experts must respect the code of ethics. In case of non-compliance, they will be immediately and permanently removed from our list of experts.